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Guest Reviews

More from our Guests...

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favourite guest testimonials:

Lovely weekend in London

I stayed here with my little girl on a half-term trip to London. The hotel is beautiful and the staff are simply the best. A nice added touch was that they all had learned our names and greeted us personally whenever we went in or out. We had high tea in the restaurant - one kids and one adult, though we could have probably both shared the children’s version and been stuffed! (They did helpfully box it all up and take it back to the room for later.) The cakes and little sandwiches are just amazing and we also did the cupcake decorating. The lady who helped us was very patient with my little girl, who wanted to make the tallest cupcake ‘in the world’, which was quite a slow process. :) There are games and bits you can borrow from the hotel. I phoned down to ask for Scrabble and literally within about 10 seconds, there was a knock at the door by a staff member with the game. I think I might have even still had the phone in my hand! You cannot get better than that! The hotel gym/pool was closed when we were there, however, they gave us a pass to use the pool at a nearby hotel, which was fine. The location is just ideal - very central and right across from the park - and it is surprisingly quiet inside. Thanks for a great stay.

Cathy T, July, 2018

Lovely weekend in London

My wife and I decided the Milestone would be our perfect venue to get married in a small ceremony with our closest family. It didn't disappoint in any way. We have both stayed in top end hotels before but the service and genuine care taken by Milestone staff is unparalleled. Everything was perfect on the day, all the little details they took care of made it a very special occasion. Every member of staff was brilliant, the food was amazing and the rooms were faultless. Every member of our families felt the same and none of us can speak highly enough of the service we received. We expected big things but even those were surpassed. In short, whether it is for your wedding, a holiday or just a one-night stay, we highly recommend this wonderful hotel!

Blair_w85, July, 2018

There are Five Star Hotels then there is The Milestone Hotel...

Everyone that works in the hospitality industry should stay at The Milestone Hotel because that is how it is done. From check in to check out this hotel is nothing short of outstanding. The staff is pleasant and always willing to help assist you in any way to make your stay five stars. From the doormen to the front desk to the maid service everyone is professional and friendly and made me feel right at home. Located close to the subway, Hyde Park and the legendary Royal Albert Hall this hotel is close to everything you need during your London visit. I also ate at Cheneston's Restaurant and my meal was one that I will not soon forget. I enjoyed my time in London and staying at The Milestone Hotel made it even more memorable.

Dan A, July, 2018

World Class

A treat for my mum - a wonderful hotel in London with a night at the Opera From the boys on the door, to reception to the restaurant and housekeeping. Everyone showed world class customer service. I run my own business delivering training and development to businesses on how to be strategically the best they can be. The hotel is like watching a masterclass on one of my courses. Many congratulations and thank you so much. We will be back soon.

55Rose, July 2018

Lovely weekend in London

I stayed here with my little girl on a half-term trip to London. The hotel is beautiful and the staff are simply the best. A nice added touch was that they all had learned our names and greeted us personally whenever we went in or out. We had high tea in the restaurant - one kids and one adult, though we could have probably both shared the children’s version and been stuffed! (They did helpfully box it all up and take it back to the room for later.) The cakes and little sandwiches are just amazing and we also did the cupcake decorating. The lady who helped us was very patient with my little girl, who wanted to make the tallest cupcake ‘in the world’, which was quite a slow process. :) There are games and bits you can borrow from the hotel. I phoned down to ask for Scrabble and literally within about 10 seconds, there was a knock at the door by a staff member with the game. I think I might have even still had the phone in my hand! You cannot get better than that! The hotel gym/pool was closed when we were there, however, they gave us a pass to use the pool at a nearby hotel, which was fine. The location is just ideal - very central and right across from the park - and it is surprisingly quiet inside. Thanks for a great stay.

Cathy T, July 2018

A wonderful nostalgia visit

My previous stay at the Milestone was as a 12 year old in 1959. We used to live around the corner in Prince of Wales Terrace. My family stayed at the hotel for 3 weeks. The dining room then was in the basement and they had the best spaghetti dishes in town. It was a marvellous hotel then. My wife and I stopped by on our recent visit to London. We were given the most charming welcome by the doorman and concierge, They encouraged us to explore the hotel and see all the wonderful improvements. The dining room (no longer in the basement!) and the meals are superb. The Milestone is a classic, elegant and very friendly hotel. It is in a classy and convenient location. We look forward to our next stay.

haversmk, June 2018

simply exquisite!

The four of us cannot thank you enough for our beautiful London experience. Your exquisite attention to detail, your enthusiasm in answering all our questions, your knowledge on the city and your extraordinary personal graciousness. Our welcome, congratulating our children for graduating, my delightful tablecloth which will grace our table at home, our picnic in the park, our Parisian ‘boa royage’ all created a truly treasurable memory we will all cherish forever.

John & Stacie Payne, June 2018

10 – 10 – 10!

Best hotel we’ve stayed in. Thank you for every considerate moment you gave us – truly first class.

The Kremen family, June 2018

Exceptional service

“The service we have received here was exceptional. My daughter and I will never stay at another London hotel again. Pedro, John, Connor and Steve went out of their way to make our trip fabulous. My daughter wanted to rush back to the hotel every day to see what treats were in our room. Pedro was sensation and made her 1st tip so memorable. Thank you.

Mr Pon, June 2018