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Guest Reviews

More from our Guests...

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favourite guest testimonials:

Even better

I recently stayed at the Milestone for the second time in the last couple of years, and I must say that it was even better, if that is possible. The staff was wonderful and welcoming, and helpful, and as always, with a big smile on their faces. Each time we returned to the hotel, the Bellman greeted us with a warm and friendly "Welcome Home"! The staff, hotel accommodations, high tea, and food service are all a 10!
C, Melville, April 2016

Charm and beauty

We love Milestone hotel - loveliest English country home with impeccable service. Charm and beauty in every corner.
Mr. and Mrs. Mastain, March 2016

Lovely surprise...

I have to say that we received the most friendly welcome, and that none of your staff could have done any more to make us comfortable - in particular, do please pass on my thanks to your chef for providing me with a birthday cake on Thursday! It was a lovely surprise to find it in our room when we returned from our day in Kensington Palace and Gardens and the Science Museum.The meal that evening was wonderful and we were treated to all sorts of little "extras" - a delicious velouté, a raspberry sorbet and a selection of chocolate truffles etc with the coffee. By the time we left the table we could hardly move!
M. Holgate, February 2016

Hotel grandeur

An exceptional stay from start to finish. The hotel staff are warm, friendly and welcoming at all times, making the stay more enjoyable than any hotel I have stayed at in London. Incredible facilities rooms and drink/dining experiences reflect the hotels grandeur.
R. McKay, February 2016

A true delight!

We simply had to write to you to tell you how very much we thoroughly enjoyed our, sadly, all too brief stay at your very delightful and excellent Hotel last week, to celebrate a 70th Birthday with Family and Friends! We have travelled a fair bit around the world and, in London, but we have never experienced the welcome and treatment received at the wonderful Milestone! All your staff and team were, without exception, a true delight. Courtesy, heart-warming welcoming genuine smiles and their ability to make one feel that nothing was too much trouble was, indeed, a very refreshing feeling in today's, sometimes, not such pleasant environment in the service industry.Congratulations to you on running such a successful establishment .. It was, to us, a real "Hidden Gem"! The fact that it was small, magnificently decorated individual rooms, beautiful public areas, fabulous breakfast, all added to our pleasure. If the Milestone Hotel is an example of the others in The Red Carnation Group .. then, certainly, a great winning formula has been discovered by yourselves... Huge Congratulations and we will, without doubt, look forward to our next visit! (And spread the word)!!
Mr. and Mrs. Grimes, February 2016

Delightful Milestone

I am writing to thank you and your staff for a wonderful night spent at the delightful milestone hotel. From the initial e mail conversation with your bookings department over our accommodation request, our arrival , check in, escort to our room, which was so lovely and comfortable, having our coats put away in our closet, the swift arrival of a requested tea tray, the delicious cold champagne , not some cheap unknown label but your own house, your kind handwritten welcome back card, our superb dinner served by delightful and friendly staff, our amazing turn down which was so wonderful to return to with rose petals , candles and strawberries, the fact our half drunk bottle of champagne was on fresh ice, a good nights sleep on such a comfy bed, the most perfectly poached eggs Benedict, papers by the log fire and an efficient check out, made the most wonderful time for us both, please accept our sincere thanks for making us feel so special , and pass out thanks to all the staff who were so kind.
L. Southern, January 2016

Love it here

It isn't difficult to give the Milestone a 10/10 because everything from the ambience, decor and welcome - to the service, dining and checkout deserve praising. Love it here- a true home away from home.
D. Brown, January 2016

English charm

“We had some friends who recommended other hotels in London but after reading your reviews, we are very happy we booked your hotel! We will go back home and recommend your hotel now to all our friends and consorts. What was very good that we loved and was much appreciated....friendliness of the whole staff, little details and attention that make a hotel a real 5-star which the Milestone is, English charm and 24-hour bar/room service. Thanks for a wonderful stay – we would come back!”
Mr. and Mrs. Coffey, January 2016

Coming for years!

Your staff, food, service and ambiance will keep me coming back for years. Great!!
A. Sijmonsbergen, January 2016

Genuinely care

“My wife and I can only say that your hotel is at least a 10! Quite simply, a special occasion was enhanced by your amazing staff. Both Fab and Andrea are a huge asset. Simply put, they enhanced our stay because they genuinely care. To all your staff (team), thank you...10+! From the moment we arrived, your doorman said ‘Welcome home’ and the experience got better and better from there. Not one thing was too much trouble. Whatever it is that you do that makes your staff and hotel what it is, keep doing it. You have something special!”
Mr. and Mrs. Maisey, January 2016

so thoughtful

We enjoyed our stay so much and especially appreciated the first night’s special ‘honeymoon surprise’!  the beautiful bouquet of white roses, the champagne, the rose petals, candles, chocolates, ‘I love you’ chocolate pop – all so thoughtful and gorgeous and delicious!  We absolutely love The Milestone.
c Kemper, March 2015

pure professionalism

The experience was pure professionalism and personal.  The staff were both personally engaging and professional at the same time.  The facilities were impeccable and was more positive filled with the flavour of ‘London’ than we could have imagined.  A truly spectacular experience for our whole family.
Mr R Perin and family, February 2015

wonderful hotel

We really enjoyed our stay at this wonderful hotel.  The staff have all been warm and friendly and have provided exceptional service.  Well done to Andrew and his team for making our stay so enjoyable!  We will be back!
Mr & Mrs Paulsen, February 2015

personal touches

We felt very at home in the Milestone.  The hotel is stunning and the staff extremely attentive.  Our 7 year old daughter was very much included in all the personal touches the Milestone offers.  We thoroughly enjoyed our stay and would recommend this beautiful hotel.  Special thanks to your Guest Services Manager and doorman who provided outstanding hospitality and thought.
D Pickering, February 2015

a unique place

Your hotel is wonderful, the staff is great and attentive.  The spirit of the hotel and charm of the building (room, bar, restaurant, lobby etc) makes it a unique place.  Congratulations, you do a great job and we love your hotel.
G Valon, February 2015

home-away-from-home

We had a wonderful stay at the Milestone Hotel. All of the personnel were very welcoming and friendly – made us feel as though we were home-away-from-home.  We are especially grateful of the wonderful 30th anniversary surprises and we look forward to returning.
E Ogonek, December 2014

We'll be telling our friends

We had a great time. Service was extremely good and the room was beautiful.  The fact that we could also bring our dog was a reason we booked this hotel and we will be telling our friends.
A Rattray, December 2014

Splendid experience

Our stay at the Milestone has been a splendid experience. The staff is incredibly friendly and warm.  Keep striving for the best, you’re clearly successful at it!  You made us feel at home for Christmas abroad, and for that thank you so much!
B Durrand December 2014

Wonderful service

Thank you so much for your wonderful service during our stay. The Milestone breakfast is a highlight of our day and your attention to detail and constant care is appreciated.  We look forward to our next stay with you.
R Orth November 2014

Second-to-none

From the moment we arrived, everyone was so efficient and friendly and made us feel so welcome.  The hotel itself is style and elegant creating an environment that is both glamorous and comfortable and the standard of customer service is second to none.  We felt so at ease during our stay and will definitely visit again.  The Afternoon Tea was one of the best we have ever had and again, the service was impeccable and friendly. Thank you for a wonderful stay - it was a most memorable experience and really finished off our Ruby Wedding celebrations.
S Cross November 2014