- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
My role at The Milestone is to lead our team of over 100 employees to ensure that the service and product we provide our valued guests is second to none and that, having once experienced The Milestone, our guests will not want to stay anywhere else. If you have not been one of our guests before it would be my pleasure to welcome you to our fine hotel. A few members of my team below would also like to introduce themselves.
- Senior Director of Sales & Business Development UK/Europe
Before joining The Milestone, I worked nearly 7 years at Hotel d'Angleterre in Geneva, where I discovered a true team spirit. I quickly came to understand how Red Carnation enables every one of us to do everything in our power to make the stay of our guests breathtaking. Our motto ‘No request too large, no detail too small’ is not a simple eye-catching slogan: it represents a real state of mind, which accurately reflects every person’s role at the hotel.
- Executive Chef
Born in the United Kingdom but with most of my career based in South Africa, I was previously Executive Sous Chef at the Beaumont Hotel in Mayfair and worked in a number of leading five-star properties in South Africa. I’ve had a career that spans more than 25 years in the kitchen and continue to have great passion for flavour, provenance of produce and delivering a innovative menu of fine British cuisine. Having spent time in both London and South Africa, I have long been familiar with The Red Carnation Hotel Collection and their tradition of excellence in the hospitality industry. It’s an honour to join the fantastic team at The Milestone, and I am looking forward to being part of a gourmet tradition that comes right from the top.
- Food & Beverage Services Manager
Following completion of my University course, I had the good fortune to be offered a two-year management programme placement with the Red Carnation Hotel Collection. Over the last 3 years, I’ve worked predominantly Front of House, experiencing the incredible standards of service and quality provided here at The Milestone Hotel. I moved to the Food & Beverage department in April 2018 where I continue take pride in the way in which we continue to go above and beyond guests expectations time and again. This phenomenal property continues to be the perfect match for my personal ambitions and aspirations.
- Front Office Manager
My ultimate wish is for each guest to leave The Milestone with a big smile on their face and with a promise to return to us. As Front Office Manager, I work with my team, with the same goal in mind each day to ensure that every guest experiences the most warm, personalised and attentive service possible at all times. I personally look forward to welcoming you to the Milestone Hotel & Residences’ on your next stay.
- Wedding Co-ordinator
I’m really proud to have been part of The Milestone Hotel team since 2016, focussing primarily on Conference & Banqueting, and weddings in particular. The company’s philosophy “no request too large, no detail too small” is what makes us stand out amongst other 5-star hotels and this is reflected in the exceptional service we provide. I aspire to make every moment you spend with us memorable and to tailor-make each event to your specific needs and requirements.
- Chief Engineer
Having served my electrical apprenticeship in hotels as a teenager I now have over 15 years of hotel experience. In only my second position as Chief Engineer I find myself at The Milestone. My aim is to ensure all maintenance is carried out to the standard that this building deserves.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Deputy General Manager
My dream of working for an international hotel group started more than a decade ago when I joined Red Carnation Hotels as a Management Programme Participant. Over the years I have grown with this brilliant company and progressed through the ranks by working in a number of the hotels within RCH. I now join The Milestone Hotel with a continued focus of offering exceptional value and service to our guests. Each individual team member is dedicated to making your experience with us a memorable one. I look forward to personally welcoming each of our guests to their home away from home.
- PA to the General Manager
I joined The Milestone Hotel in January 2014 and am delighted to be part of the Red Carnation family with a team that cares for one another and who are entirely dedicated to providing outstanding guest service. My main role is to support the General Manager and his immediate executive team, and I also enjoy building upon our close connections within the Kensington community. Having worked in a similar role at two of London’s premier private members clubs over the past 10 years, I have gained a wealth of experience that enables me to ensure the highest standards are maintained.
- Food & Beverage Operations Manager
I have been the Operations Manager in the Food & Beverage department at this wonderful mansion house property since 2009 having previously spent 3 years at our sister property, the Egerton House Hotel. The ethos of generous hospitality is one to which we undoubtedly live up to and with a dedicated and service-driven team in place to ensure a friendly 5-star experience which has become synonymous with the Red Carnation brand, we continue to take care of our guests, old and new! The synergy between great service and making people happy is something I’ve dedicated my whole career to.
- Head Concierge
My love affair started at The Milestone Hotel in 1999 when I joined the concierge team. I now find myself as the Head Concierge at one of the most prestigious hotels in London. Our motto being “No request too large, no detail too small” which has earned us great recognition and many coveted hospitality awards. I was born in London and have great passion and knowledge about this special city. London has a great heritage, from its history to its culture, so I guarantee there is something for everyone to experience! My team and I are here at your disposal! We look forward to welcoming you.
- Reservations Manager
My passion for the hospitality industry started during a placement year in a small hotel in Spain, it was here that my ambition started to be a part of the exciting hotel world. I have been working for the Red Carnation Hotel Collection since 2015, first at The Egerton House Hotel in Knightsbridge and now at The Milestone Hotel. I have truly found the perfect hotel group to be able to offer the highest level of service in the most luxurious of settings and my team and I look forward to welcoming you!
- Executive Head Housekeeper
Tzveta Ivanova joined The Milestone Hotel as Executive Housekeeper in 2008. Tzveta studied music at university in her home country of Bulgaria and decided to move to London in 1999. She has a great passion for cleanliness and the exceptional importance of every single small detail. As an Executive Housekeeper she makes sure every guest has a memorable and pleasant stay, and that expectations are exceeded ensuring that our guests keep returning to the lovely Milestone Hotel making it their home from home.
- Spa Manager
- firstname.lastname@example.org (reservations) | email@example.com (contact Fiona directly)
It didn’t take long for our founder, Mrs Bea Tollman, to persuade Fiona Keane to 'come in from the cold' and bring her highly successful business to the Health Club Spa at The Milestone Hotel. Fiona has spent the last 30 years working round the world, from The Royal Palaces in Kathmandu to Kensington Palace and Downing Street to The White House. Fiona's client list is a closely guarded secret, although she does come highly regarded by British actress Joan Collins. Fiona's list of treatments at The Milestone is highly varied - from massages to make-up and eyelash extensions to pedicures. She offers a range of treatments for the ‘weary traveller’ and guarantees you will leave feeling revived and refreshed.