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Frequently Asked Questions

Here is a selection of some frequently asked questions about The Milestone Hotel for your convenience.  All other questions can be sent to us using our Contact Us form.

What are check-in and check-out times?

Check-in time is guaranteed from 2.00pm, and check out time is noon. If you arrive early and the room is available then we will release the keys to you immediately, if not then concierge will look after your luggage until check in time.

What Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch and Delta.

Can you tell me about the latest passport/visa information for international travel?

The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

If I drive to the hotel, where can I park my car?

There are several National Car Parks (NCP) locally. We would advise driving to the hotel where our concierge can provide a valet service and will park your car for you. All charges for car parks can be added to your bill.

What’s the easiest way to pay the Congestion Charge when I drive into London?

Concierge is able to assist with congestion charge.

What can you do to help simplify my onward journey from the hotel?

We can provide you with up-to-the-minute travel updates for flights and train travel. We can arrange to have your boarding card pre-printed to save you valuable time at the airport. We can arrange to have your car filled with petrol and ready waiting for you to leave. We can provide an airline picnic and coffee to go to save you time queuing for refreshments at the airport or station.

Where can I work out?

We have a wonderful gym, sauna and lap resistance swimming pool at the hotel, which you are more than welcome to use with our compliments. If you prefer, a personal trainer or yoga instructor can also be organised. If you like jogging, there is a trail in Kensington Park, directly opposite the hotel. Ask the Concierge for a map.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay. Find out more about our facilities for pets here.

How easy is it to get to the West End theatre district from The Milestone and how much time should I allow?

Black cabs pass the front of the hotel constantly. We recommend allowing an extra 10 – 15 minutes on Friday and Saturday evenings as these are the busiest theatre nights. You can reach the West End theatre district in 15-20 minutes maximum. Alternatively we can pre-book a luxury Chauffeur service vehicle for added comfort or should you wish to arrive in style, we can provide our Bentley limousine service. 

Booking a Chauffeur

To book our outstanding luxury chauffeur service, please contact the Concierge team on the following email address conciergems@rchmail.com or visit https://www.milestonehotel.com/about/car-transfers

How far is the Royal Albert Hall?

The Royal Albert is only a 10 minute walk from the Milestone Hotel, only 5 minutes by bus or 3 minutes with a taxi.

Where are the nearest department stores?

Harrods and Harvey Nichols in Knightsbridge are only a short 6 minute drive away giving you the option to shop in world famous department stores.

What is Kensington Palace?

Kensington Palace and Garden's is the birthplace of Queen Victoria and former home of Diana, Princess of Wales. It is currently the residence of the Duke and Duchess of Cambridge, the Duke and Duchess of Sussex. The State Rooms are open to the public. The former grounds of Kensington Palace became a public park in 1841. The gardens are full of charm, starting with Sir George Frampton's statue (1912) of J.M Barrie's fictional Peter Pan, the boy who never grew up, playing his pipes to the bronze fairies and animals that cling to the column below. In the southeast corner of Kensington Gardens is the Serpentine Gallery, which houses temporary exhibitions of painting and sculpture. The building is a former tea pavilion built in 1912. The Round Pond, created in 1728 just east of the palace, is often packed with model boats navigated by children and older enthusiasts. In winter it is occasionally suitable for skating. Next to the palace is the magnificent Diana Memorial Playground which children of all ages thoroughly enjoy.

London is a city known for shopping. What are the city's best and most unusual museum shops?

Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favourite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells artistic gifts from leading contemporary designers and the Design Museum has Mondaine watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is an inspiring stop with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional items like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off beat favourite: the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful Concierge team will happily direct you to each of these museums.

What is the hotel's smoking policy?

The Milestone Hotel and Residences is a non-smoking property.