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Bown's Best - The Milestone Hotel

2008-01-14 13:51:04

And here they all are, in two grand Kensington houses of the 1880s, as English as English can be, combining to offer visitors to London an exclusive haven of privacy and luxury in one of the very best parts of town. When the Royce and I pulled up outside The Milestone, we both had smiles upon our faces.

The Milestone has been an hotel since the 1920s. Then it was called The Cheneston, after the original pronunciation of Kensington. (The word is preserved today in the name of The Milestone’s restaurant.) In those days, one of its visitors was the Reverend Harold Davidson, the infamous Rector of Stiffkey, who spent his weekdays with the street girls of London and who ended his days in the cage of a lion at the amusement park in Skegness. Mr Davidson would, doubtless, still recognise the exterior of the building, but the richness of the interior might be a shock to his system.

As soon as I walked through the entrance doors, the staff began to use my surname. This small courtesy continued until my departure. It made me feel at home, without in any way endangering the correct formality of the service. Indeed, I was struck throughout my visit by the high standard of care everyone was striving to achieve. Members of staff were numerous, smart and well motivated. I congratulate the General Manager, Andrew Pike, on his team.

There are only 57 rooms at The Milestone. Mine was on the fifth floor. Room 506 was the ‘Safari Suite’ (a junior suite and therefore £670 - £717 a night for two). You might be able to guess the decorative theme I found in this spacious, air-conditioned apartment (pictured). African works of art were all around. The ceilings were draped with material, to create the effect of being in a tent. The engravings were of wild animals – here a lion, there a giraffe. The bedspread and the upholstery of the easy chairs imitated the skins of leopards. On the coffee table were picture books about the rivers of Botswana. Even the lining paper in the desk drawers boasted a zebra pattern. Surrounded by the leaves of potted plants, I fancied for a fleeting moment that I might be a hunter of big game.

But the view of Kensington Palace from my window destroyed that very un-‘pc’ thought. So did all those thoughtful items provided for my comfort and convenience: the six table lamps, the leather chesterfield, the ceiling fan and, on my desk, the cellotape, the stapler and the paper clips. In my fitted wardrobe I even found an iron and an ironing board – that useful pair which comes as standard in the States, but which is rarely found in the hotel rooms of England. In the modestly sized bathroom of beige marble, the generosity of provision continued, with lots of fluffy towels, brilliant white under the spotlights.

It seemed a pity to leave such amusing accommodation, but I can never resist the siren call of afternoon tea. In the Park Lounge, I settled myself on a settee upholstered in petit-point of red roses, opposite an oil painting of a Spanish toreador. Here I was looked after with impeccable courtesy by Stefan Otto, a South African gentleman who is the Food & Beverage Manager. I drank Lapsang Souchong and tucked into finger sandwiches, cream pastries and scones – and I enjoyed every mouthful. But best of all, because they reminded me irresistibly of teas with Auntie Maud long ago, were the cup cakes, with lemon icing and red sugar roses. Quite magical. (Afternoon tea is £25.50, or £36 with a glass of champagne.)

After this pleasing indulgence, I needed some modest exercise. I could have plunged into the pool at the hotel’s Health Club, but I must be careful not to overdo the physical jerks. Instead, I walked slowly up to the Albert Memorial and the Albert Hall, found a bench in Kensington Gardens and marvelled yet again at the romanticism and the confidence of the Victorians. Then a shower threatened, so I scurried back to the warm embrace of The Milestone, to prepare for dinner

It is my custom, when dining at the hotel in which I am staying, to have the wine list sent to my room. I remembered, from my last visit to Cheneston’s Restaurant a few years ago, that the cellar had been rather modest. I was therefore delighted by the document which awaited my return. Delighted, but not really surprised – for I knew that Nicolas Clerc (pictured) had just won the Champagne Ruinart Sommelier of the Year competition. Here for my perusal, then, was the list of a real enthusiast, containing over four hundred interesting offerings. If I tell you that it contained 15 German dry white wines (when, even in decent restaurants in this country, you are lucky to find more than one), you will have a sense of the list’s quality.

Prices run from £18 for a white from Georgia to £1,800 for the 1995 Pétrus. Some of the clarets look like bargains – like 1985 Palmer for £175 and 1996 Lynch Bages for £150. Here are some of the other bottles which caught my eye, from France, Italy, Australia and California: 1995 Le Montrachet, Lafon (£1,700), 1995 La Tâche (£880), 1961 Montrose (£1,600), 1988 Cheval Blanc (£420), 1997 Sassicaia (£280), 1999 Henschke Hill of Grace (£275), 1993 Harlan Estate cabernet (£900) and 1995 Dominus (£170).

This reading increased my sense of anticipation, and I went down for dinner after dressing hurriedly (although, as always, carefully). Two cushions having been supplied by the charming and attentive Assistant Restaurant Manager, Gerhard Van Rooyen, to ensure the comfort of my back, I looked around the small dining room from my table by the window. Its low lighting, white tablecloths, candles and Schott glassware were all to my taste, as was the discreet service from waiters in dark waistcoats. Chef David Smith (pictured) offers a menu which mixes the tried and tested with dishes of a more adventurous kind. This seems entirely right in this context. Good quality ingredients, expert cooking and careful presentation ensured that my meal was highly enjoyable.

A seven course tasting menu is offered for £60, or £95 with matched wines. I chose four courses from the carte for £68. I began with smoked salmon, carved by the table. The Irish was darker than the Scottish, and I slightly preferred its more robust flavour, although both were properly meaty. The usual accompaniments (capers and chopped onion, egg white and egg yolk) were served in little bowls. A warm salad of peppered tiger prawns, flambéed with ginger and Pernod, then offered more exotic tastes, but it was back to old-fashioned British fare with braised fillet of Welsh lamb. This was a lovely piece of meat, tender and full of earthy delights. My concluding raspberry and mango soufflé with ginger ice cream was as good as it sounds.

My time studying the wine list paid high dividends. I began with a glass of Bollinger 1999 (£20), elegant and creamy. Then it was a bottle of dry riesling by one of my favourite producers, Hermann Dönnhoff (Riesling Spätlese, Schlossbockelheimer, Felsenberg, Nahe, 2002 - £52). With petrol in the nose, apples and pears in the mouth and only 8•5% alcohol, this was glorious drinking, and went particularly well with the prawns. With the lamb, I thought I could not go wrong with an older claret from Margaux. The 1988 Chateau Giscours (£95) was complex in the nose and promised much, but a lot of its fruit had gone, so it yielded less in the mouth than I had hoped. It was back to Germany and the Nahe for the pudding wine, a joyous balance of sweetness and acidity with just 8% alcohol (Riesling Auslese, Göttelmann, Munsterer-Rheinberg, 2004 - £54, 50ml). I really do love these German wines when they are so good.

The following morning it was back to the same table, now covered with a cloth of bright green check. Here a friendly lady from the Philippines, Nieves, brought me a splendid plate of smoked haddock and mushrooms, and I secured from the buffet Corn Flakes, blueberry muffins, fruit salad and compote of red berries. As usual, I lingered over breakfast and felt the better for my lingering.

I felt better for my stay, too. The Milestone is, without doubt, one of the loveliest hotels in London. What word best describes it? Sumptuous, I think.

Best Service Award

2008-06-02 14:08:44

Excellent service, should be more or less invisible-except when you want it. And then of course, it should be at your finger tips. A bit of pre-science is required, so as to know what a guest wants before they ask for it.

All star service

2008-06-18 13:50:10

To its regular guests, or indeed anyone who has passed through its polished glass and brass door in Kensington, it will come as no surprise that The Milestone Hotel has been voted Best Hotel in the World for Service by Travel & Leisure.

Tales of The Milestone’s service have passed into legend. Of the Russian visitor who, looking out over Kensington Gardens from his hotel room, realised that what his bird sanctuary back home really needed was 24 of the regal white swans he could see patrolling its elegant sward. Now getting hold of these birds is no easy matter: you can’t just cross the road with a large net, as by ancient charter all swans in the UK are the property of the monarch. But within a short space of time two dozen confused but excited large white birds were on their way east to their new home.

Or the American lady who was in town investigating the WWII career of her grandfather, and who rather whimsically decided that a suitable souvenir of her visit would be a Sherman tank. Oh, and if it wasn’t too much trouble she needed it the next day. At the Milestone, your wish – however outlandish – is their command. Wheels were immediately set in motion, avenues pursued, and that same day a suitable vehicle was tracked down in Scotland and loaded onto a flatbed for its journey.

Even if they don’t have such extravagant needs, guests can still feel the full benefit of the outstanding personal service at The Milestone. The hotel is the London flagship of the Red Collection, the international group of five- and four-star hotels that is the AA Small Hotel Group of the Year for 2007/08. The Red Carnation motto is "No request too large, no detail too small", and The Milestone, in scoring 98.61 in the Travel & Leisure Service survey, has taken this approach to something close to perfection. Combine this dedication to guest comfort and convenience with an outstandingly luxurious and beautifully appointed environment and its no mystery why The Milestone remains the London hotel of choice for the most discerning visitors.

For more information and reservations call the hotel directly at +44 (0) 20 7917 1000. Email bookms@rchmail.com and www.milestonehotel.com.

For further details, please contact:

Arnelle Kendall
Vice-President of Public Relations
akendall@rchmail.com
USA: 561-659-2174; Cell: 561-789-8286
UK: 0207 514 5607; Mobile: 0791 770 8666
Fax: (561) 835-1636

2008: Travel & Leisure's World's Best Service reader survey awarded the Hotel Number One Hotel in the World for Service
2008: Condé Nast Traveler ranked the hotel Number One in England on its Gold List
2007: Travel & Leisure 500 The World's Best Hotels voted The Milestone Number One in London
2007: Condé Nast Traveler Readers' Choice Awards voted the hotel '69th Best Hotel in the World' and 'Number One Hotel in the British Isles'
2007: AA Hospitality named Red Carnation Hotels 'Small Hotel Group of the Year'
2007: Travel & Leisure World's Best Awards' named The Milestone 'Fifth Best Hotel in the World', 'Second Best Hotel in Europe' and 'Fourth Best Small Hotel in the World'
2007: Zagat voted The Milestone 'One of the World's Top Hotels'
2007: Gayot publication included The Milestone in 'Top 10 Boutique Hotels in London'
2007: Hotel Sommelier 2007 winner: Champagne Ruinart UK Sommelier of the Year

Milestone barman Ercolano wins Galvin Cup

2008-06-18 14:52:18

It was cocktail shakers at dawn and the Yippee Yippe Shake on 3rd June when bar professionals from five-star hotels and style bars across the UK gathered at London's Grosvenor House Hotel for the Annual Galvin Cup competition.

First prize in this prestigious competition, which has already become a fixture on the UK hospitality calendar, went to Marco Ercolano, resident barman at Stables' Bar at London's Milestone Hotel.

Now in its second year, this annual event (created by restaurateurs Chris and Jeff Galvin of Galvin Bistro de Luxe and Galvin at Windows) is divided into two categories - hospitality students from Europe and beyond and bar employed.

Marco beat 33 mixologists from across the UK and Europe to take the title. Valerio Arena, head barman at Galvin at Windows and Mirko Falconi from the Lanesborough, were second and third respectively. Lucy Child from London's Westminster Kingsway College won the students' title. Judging the competition were Silvano Giraldin, famed maître d'hôtel at Le Gavroche; drinks broadcaster and writer Nigel Barden; and L'Atelier de Joël Robuchon general manager, Yann Chevris.

Under the rules of the competition, Marco had to make a classic Champagne Cocktail (using Piper Heidsieck, the competition's co-sponsor), followed by a freestyle Creative Cocktail using Rémy Martin VSOP. His prize included a Champagne dinner for two at Galvin at Windows; a trip to Cognac and the Champagne region; and £1000.

To taste Marco's winning cocktails for yourself, come to Stables' Bar at The Milestone, open between 10 am and 1am daily.

The Milestone is a five-star boutique hotel situated opposite Kensington Palace. Its 63 individually designed luxury guest rooms and suites exude refined good taste and also include state-of-the-art in-room technology. The hotel is the recipient of numerous awards, including Travel & Leisure's The World's Best Service Award, 2008.

For more information and reservations call The Milestone Hotel directly at +44 (0) 20 7917 1000. Email bookms@rchmail.com and www.milestonehotel.com.

Ranked No. 1 in the World for Service in Travel and Leisure's "The World's Best Service Reader Survey, 2008"
Voted No.1 British Hotel, Condé Nast Traveler Gold List World's Best Hotels 2008
Voted No.1 Hotel in England in Travel and Leisure's "The World's Best 500 Hotels, 2008"

Milestone Hotel, Number one in service worldwide

2008-08-26 10:09:30

South African Interair magazine tells us about Travel and Leisure's World Best Service reader survey

Lets meet up

2008-01-14 13:52:22

Despite its hifalutin reputation, Kensington High Street is not the easiest place to find a top-class bar. The Stables is small, split-level, wood-paneled and cosy, the smoking of cigars is actively encouraged, and those not in a hurry to sup up and rush off will be rewarded by the finest free bar nibbles in town, including bite sized croques monsieurs. Jockey silks in a glass display case make you feel tall.

Author: Peter Clark
Evening Standard