Red Carnation Hotels

PRESS ROOM

All star service

23/05/2008

To its regular guests, or indeed anyone who has passed through its polished glass and brass door in Kensington, it will come as no surprise that The Milestone Hotel has been voted Best Hotel in the World for Service by Travel & Leisure.

Tales of The Milestone’s service have passed into legend. Of the Russian visitor who, looking out over Kensington Gardens from his hotel room, realised that what his bird sanctuary back home really needed was 24 of the regal white swans he could see patrolling its elegant sward. Now getting hold of these birds is no easy matter: you can’t just cross the road with a large net, as by ancient charter all swans in the UK are the property of the monarch. But within a short space of time two dozen confused but excited large white birds were on their way east to their new home.

Or the American lady who was in town investigating the WWII career of her grandfather, and who rather whimsically decided that a suitable souvenir of her visit would be a Sherman tank. Oh, and if it wasn’t too much trouble she needed it the next day. At the Milestone, your wish – however outlandish – is their command. Wheels were immediately set in motion,  avenues pursued,  and that same day a suitable vehicle was tracked down in Scotland and loaded onto a flatbed for its journey.

Even if they don’t have such extravagant needs, guests can still feel the full benefit of the outstanding personal service at The Milestone.  The hotel is the London flagship of the Red Collection, the international group of five- and four-star hotels that is the AA Small Hotel Group of the Year for 2007/08. The Red Carnation motto is "No request too large, no detail too small", and The Milestone, in scoring 98.61 in the Travel & Leisure Service survey, has taken this approach to something close to perfection. Combine this dedication to guest comfort and convenience with an outstandingly luxurious and beautifully appointed environment and its no mystery why The Milestone remains the London hotel of choice for the most discerning visitors.

For more information and reservations call the hotel directly at +44 (0) 20 7917 1000.  Email bookms@rchmail.com and www.milestonehotel.com. 

For further details, please contact:

Arnelle Kendall
Vice-President of Public Relations
akendall@rchmail.com
USA: 561-659-2174; Cell: 561-789-8286
UK: 0207 514 5607; Mobile: 0791 770 8666
Fax: (561) 835-1636

2008:  Travel & Leisure's World's Best Service reader survey awarded the Hotel Number One Hotel in the World for Service
2008: Condé Nast Traveler ranked the hotel Number One in England on its Gold List
2007:  Travel & Leisure 500 The World's Best Hotels  voted The Milestone  Number One in London
2007:  Condé Nast Traveler Readers' Choice Awards voted the hotel '69th Best Hotel in the World' and 'Number One Hotel in the British Isles'
2007:   AA Hospitality named Red Carnation Hotels 'Small Hotel Group of the Year'
2007:  Travel & Leisure World's Best Awards' named The Milestone 'Fifth Best Hotel in the World',  'Second Best Hotel in Europe' and  'Fourth Best Small Hotel in the World'
2007:  Zagat voted The Milestone 'One of the World's Top Hotels'
2007:  Gayot publication included The Milestone in 'Top 10 Boutique Hotels in London'
2007:  Hotel Sommelier 2007 winner:  Champagne Ruinart UK Sommelier of the Year

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