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MEET THE TEAM

  • Johnathan Raggett

    Managing Director of Red Carnation Hotels Jonathan Raggett

    Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the thirteen international properties RCH now operate. In November 2009, Johnathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

    "We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

                                         jonathan@rchmail.com    T: 0207 514 5633

  • Terry Holmes

    Executive Director for Red Carnation Hotels Terry Holmes

    Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. To discover more about Terry and to download his pod casts click here.

    tholmes@rchmail.com     T: 0207 958 6923

  • General Manager Andrew Pike

    My role at The Milestone is to lead our team of over 90 employees to ensure that the service and product we provide our valued guests is second to none and that having once experienced The Milestone, our guests will not want to stay anywhere else. If you have not stayed with us before, it would be my pleasure to welcome you to our fine hotel. A few members of my team below would like to introduce themselves.

    apike@rchmail.com      T: 0207 917 1053

    Click here to listen to Mr Pike discuss the opportunities and challenges of the luxury hotel market

  • Deputy General Manager Frits Potgieter

    I feel immensely privileged to be part of the team here at the Milestone, who genuinely enjoy looking after every one of our guests. My role, along with every member of our team, is to ensure that you experience a truly exceptional stay with every expectation exceeded and that you enjoy every moment in our company. I look forward to personally meeting you and ensuring you feel luxuriously at home from the moment you arrive to the day we say goodbye.

    fpotgieter@rchmail.com      T: 0207 917 1017

  • Sinai Pedreschi

    Director of Sales Sinai Pedreschi

    I joined The Milestone Hotel in February 2005 as Director of Sales and feel very proud to be part of such a great team.  I have an in-depth knowledge of the London and US markets and my aim is to exceed my clients’ expectations.

    spedreschi@rchmail.com      T: 0207 917 1019

  • Executive Head Chef - Ryan O'Flynn

    Executive Head Chef Ryan O’Flynn

    Originally from Canada, Ryan was around food from a young age as his father was a chef and his mother ran a small dinner style restaurant in Edmonton. Ryan has worked under some prestigious chefs in various restaurants and hotels from Canada, Ireland, Wales and France. Ryan joins us from our sister hotel Summer Lodge in Dorset whose restaurant won Tatlers ‘best out of town restaurant’, ‘best restaurant in Dorset’ and Condé Nast Gold for best hotel restaurant in the UK. As a long standing member of the Red Carnation Hotel family, we welcome him to the London flagship hotel and look forward to Ryan’s new menus.

    roflynn@rchmail.com     T: 020 7917 1008

  • Stefan Otto

    Food & Beverage Manager Stefan Otto

    I started my love affair with The Milestone Hotel as Senior Sous Chef in 2002. Many moons later I find myself as F&B Manager and am delighted at the prospect of leading the F&B team. For us it's all about exceeding our guest's expectations and making them feel like family. I can't wait to introduce you to our superb dining options, exceptional wines and fantastic service. What I can tell you now though is that "every night is Champagne night at The Milestone".

    Click here to listen to Stefan's enthusiastic podcast

    sotto@rchmail.com      T: 0207 917 1011

  • Guest Services Manager - Neil Anderson

    Guest Services Manager Neil Anderson

    Neil has worked at The Milestone Hotel since July 2000 and during this time he has worked in many different departments in the hotel. ‘It is mine and my dedicated team's goal to ensure that all of our guests only receive the very warmest of welcomes to the hotel and that their stay is perfect.’ The teams motto is “No request is too large and no detail is too small.”

    nanderson@rchmail.com     T: 020 7917 1024
  • Head Concierge Jim Cameron

    I have spent the past twenty-seven years working in the hotel industry, starting my career as a night porter in Edinburgh, Scotland and then progressing onto concierge before moving to London in 1986. London is a truly magnificent city and my role here at The Milestone is to ensure you get the absolute best out of everything. My team and I have a wealth of knowledge at our fingertips and will be delighted to assist with your each and every requirement.

    conciergems@rchmail.com      T: 0207 917 1000

  • Executive Head Housekeeper - Tzveta Ivanova

    Executive Head Housekeeper Tzveta Ivanova

    Tzveta Ivanova joined the Milestone Hotel as Executive Housekeeper in 2008. Tzveta studied music at university in her home country of Bulgaria and decided to move to London in 1999.  She has a great passion for cleanliness and the exceptional importance of every single small detail. As an Executive Housekeeper she makes sure every guest has a memorable and pleasant stay, and that expectations  are exceeded ensuring that our guests keep returning to the lovely Milestone Hotel making it their home from home.

    tivanova@rchmail.com     T: 020 7917 1049