The Milestone Hotel offers a lowest Internet rate guarantee, so customers booking via our website(s) can feel secure in the knowledge they are getting THE best rate available in the market.
Should customers source a lower published rate online at any of our hotels for the same room and booking conditions on the day of booking, we will match it and discount it by a further 10%.
For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted to firstname.lastname@example.org in compliance with the following procedures:
1. Forward your booking confirmation email with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate)
2. Claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day.
3. Should the claim be valid we will amend your room rate which you will pay on departure inclusive of the further 10% discount.
4. Please send only correspondence regarding Price Guarantee by email to email@example.comPlease Note: the above email address is for Price guarantee claims only. For any other enquiries please use the Contact us page.